FAQs

Frequently Asked Questions (FAQ)

    1. Are your sunglasses unisex? Yes, our sunglasses are designed to be versatile and suitable for both men and women. We offer a wide range of styles and sizes to cater to diverse preferences and face shapes.

    2. Can I get prescription lenses for your sunglasses? Currently, we do not offer prescription lenses. However, many customers have successfully taken our sunglasses to their optometrist or eyewear professional to have prescription lenses fitted.

    3. Are the lenses polarized? Yes, we offer a selection of sunglasses with polarized lenses. Polarized lenses reduce glare from reflective surfaces, such as water or snow, providing enhanced visual clarity and comfort.

    4. How can I determine the right size for my sunglasses? We provide detailed measurements for each pair of sunglasses, including lens width, bridge width, temple length, and frame width. You can refer to these measurements to ensure a proper fit. We also offer a virtual try-on option on our website to help you visualize how the sunglasses will look on you.

    5. Do you offer a warranty? Yes, we offer a limited warranty against manufacturing defects. Please refer to our warranty policy for more information on what is covered and how to make a claim.

    6. Can I return or exchange my sunglasses? We offer a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you may return the sunglasses within a specified timeframe for a refund or exchange. Please refer to our returns policy for detailed instructions.

    7. How should I care for my sunglasses? To ensure the longevity of your sunglasses, we recommend storing them in a protective case when not in use. Clean the lenses with a microfiber cloth or lens cleaning solution to remove smudges and debris. Avoid placing your sunglasses face down to prevent scratches.

    8. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery.

    9. How can I contact customer support? Our customer support team is here to assist you. You can reach us through our contact page on our website or by emailing at support at support@swaggyyme.com

    10. We strive to respond to all inquiries within 24-48 hours.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are dedicated to providing exceptional service and ensuring your complete satisfaction.